This Cookie Policy is prepared in accordance with the Information Technology Act, 2000; IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; the Digital Personal Data Protection Act, 2023 (DPDPA); and applicable guidelines of the Ministry of Electronics and Information Technology (MeitY).
Welcome to vcdoc.in. This Cookie Policy explains how vcdoc.in ('vcdoc', 'we', 'our', or 'us') uses cookies and similar tracking technologies on our website and mobile application. This policy should be read alongside our Privacy Policy and Terms of Use.
By continuing to use the vcdoc platform, you consent to the use of cookies as described in this policy. You may withdraw or modify your consent at any time through your browser settings or the Cookie Preferences panel on the platform.
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website or use an application. They are widely used to make websites and applications function correctly, operate more efficiently, and to provide reporting and analytical information to site owners.
In addition to cookies, we may use other similar technologies such as web beacons, pixel tags, local storage objects (LSOs), and session identifiers. References to 'cookies' in this policy include all such technologies unless otherwise specified.
vcdoc uses the following categories of cookies on the platform:
These cookies are essential for the platform to function and cannot be switched off. They are set in response to actions you take, such as logging in, booking a consultation, or completing a payment. Without these cookies, core services cannot be provided.
These cookies enable the platform to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have integrated into the platform.
These cookies allow us to count visits and traffic sources to measure and improve platform performance. All information collected is aggregated and therefore anonymous.
Where applicable, vcdoc may use cookies to deliver health-related public information, platform features, and relevant service updates. We do not use cookies to serve third-party advertising. vcdoc does not sell your personal data or health data to advertisers.
Certain cookies on the platform are placed by third-party service providers operating on our behalf. These include:
These third parties are contractually bound to process data only on our instructions and in compliance with applicable Indian law, including the DPDPA 2023. We do not permit third parties to use cookies for their own independent purposes on our platform.
vcdoc operates as a healthcare digital platform. We recognise that health data constitutes Sensitive Personal Data or Information (SPDI) under the IT (SPDI) Rules, 2011, and personal data within the meaning of the Digital Personal Data Protection Act, 2023.
Cookies used on the vcdoc platform do NOT store clinical health information, medical records, prescription data, or diagnostic results. All health data is stored and managed in accordance with our Privacy Policy and the applicable EHR Standards.
| Cookie Type | Duration | Purpose |
|---|---|---|
| Session Cookies | Until browser closes | Authentication, security, booking flow |
| Functional Cookies | Up to 12 months | User preferences, accessibility settings |
| Analytics Cookies | Up to 24 months | Platform performance, aggregated usage data |
| Payment Cookies | Session only | Secure transaction processing |
You have the right to accept, reject, or manage cookies at any time. You can exercise this right through the following methods:
You may update your cookie preferences at any time by accessing the Cookie Preferences panel, available in the footer of the vcdoc.in website and within your account settings on the mobile application. Changes to your preferences will take effect immediately.
Most web browsers allow you to control cookies through their settings. You may choose to block all cookies, accept only certain categories, or delete existing cookies. Please note that disabling strictly necessary cookies may impair your ability to use core platform features, including logging in and completing bookings.
Guidance on managing cookies in common browsers:
Where cookies are not strictly necessary for the operation of the platform, we rely on your consent as the legal basis for processing your personal data via cookies, in accordance with the Digital Personal Data Protection Act, 2023. Strictly necessary cookies do not require separate consent as they are required for the performance of the service you have requested.
You may withdraw consent for non-essential cookies at any time without affecting the lawfulness of processing carried out prior to such withdrawal.
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, applicable law, or our operational practices. Material changes will be notified to registered users via email or a prominent notice on the platform. The 'Last Updated' date at the top of this policy indicates when it was last revised.
| Support Email | support@vcdoc.in |
| Website | www.vcdoc.in |
| Postal Address | Prashanithi Nivas, H.No: 2-2-22, D D Colony, Bagh Amberpet, Amberpet, Hyderabad, Telangana 500013 |