Terms & Conditions

Governing Terms

These terms shall govern the interaction between the customers and the company. They shall have the same efficacy as if these were actually reduced into writing and signed by the parties.

Every user must be a major, ie, having completed eighteen (18) years of age and must be otherwise competent to contract in terms of the Indian Contract Act 1872.

Every user understands that he or she approaches this digital platform voluntarily.

If the health care services are for someone below eighteen (18) years of age, then such a customer must approach the platform through his or her natural guardian or court appointed guardian, as the case may be.

Every user shall be duty bound not to host, display, upload, modify, publish, transmit, update or share any information-

(i) that belongs to another person and to which the user does not have any right to,

(ii) that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling or otherwise unlawful in any manner whatever;

(iii) that harms minors in any way

(iv)that infringes any patent, trademark, copyright or other proprietary rights;

(v) that violates any law for the time being in force,

(vi) that deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature,

(vii) that impersonates another person’

(viii) that contains any software viruses or any computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource, and

(ix) that threatens the unity, integrity, defence, security or sovereignty of India , friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any nation.

Every user must disclose correct personal or sensitive information and all material facts based upon which health care services can be rendered. Hence every user is duty bound not to abuse the facility of the digital platform.

Every personal information and sensitive personal information shall be used by the digital platform only for the purpose it is needed and shall be disclosed only to the person concerned who has to render the service.

Every user shall discharge his part of the contract as he would do if he were to interact personally with the other person.

Policy regarding Sensitive Personal Data and Information.

The company declares that it shall abide by the IT ( Reasonable Security Practices and Procedures and Sensitive Data or Information) Rules 2011.

For the purpose of the website, Sensitive Personal data or information means such data or information that is recognised as such by Rule 3 of the IT ( Reasonable Security Practices and Procedures and Sensitive Data or Information ) Rules 2011, namely:

  1. Password;
  2. financial information such as Bank account or credit card or debit card or other payment instruments details;
  3. physical, physiological and mental health conditions;
  4. sexual orientation;
  5. medical records and history;
  6. Biometric information;
  7. any detail relating to the above clauses as provided to the company;
  8. any information under the above category received by the company for processing, or storage under a lawful contract or otherwise.
It is clarified that any information that is obtained or obtainable under the Right to Information Act 2005 shall not be treated as sensitive data or information.


The company would like to state that :

  1. It shall not collect any sensitive personal data or information just for the sake of collecting it. Such data or information shall be collected only if, and to the extent, it is necessary for the health care service providers to provide the requisite service under the aegis of the digital platform.
  2. It shall collect the same only if it is voluntarily given by the provider of the information.
  3. It shall disclose such information or data only if it is authorised by the provider of the information in writing.
  4. It shall disclose such information without the consent of the provider, if it is demanded by some Governmental authority having the authority under law to obtain it from the company, or
  5. The company is duty bound to disclose it under the order of any authority under law.
  6. In future if the digital platform is sold or assigned to any other company or person, the sensitive personal information or data shall be assigned with the permission of the person providing it and that too if the other person or company has the wherewithal to protect its sanctity.